Refund policy

Here’s the updated version with the reverse delivery charge clause added professionally:

Return Policy – JOTDECOR

At JOTDECOR, customer satisfaction is important to us. Please read our return policy carefully.

Returns

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, undamaged, and in original packaging.

  • Custom or made-to-order items are not eligible for return.

Damaged Items

If your product arrives damaged, please contact us within 48 hours of delivery with clear photos and videos of the damage and packaging.

We will review the issue and provide a suitable solution such as a replacement or partial refund.

Refunds

  • Refunds are processed after inspection of the returned item.

  • Shipping charges are non-refundable.

  • Return shipping and reverse pickup charges must be paid by the customer if the return is initiated from the customer’s end.

  • Return shipping costs will only be covered by JOTDECOR if the item received is damaged, defective, or incorrect.